Terms of Service

These Terms of Service ("Terms") are a binding agreement between you (and the organization you represent, together "you") and PulseMeter("we," "us") governing your access to and use of PulseMeter(the "Service"). By creating an account, checking the box to accept these Terms, or otherwise using the Service, you agree to these Terms and to our Acceptable Use Policy and Privacy Policy, which are incorporated by reference. If you do not agree, do not use the Service.

1. Who may use the Service

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. What the Service is — and is not

PulseMeter reads aggregate usage and cost data from the third-party LLM providers you connect and sends you informational alerts about spend. The Service is a supplementary, best-effort monitoring and notification aid. It is not a billing system, not a spending control, and not a guarantee against cost. In particular:

• Spend figures, especially intraday estimates, are approximations derived from provider APIs and may differ materially from your provider's final invoice. They are informational only.
• Alerts are delivered on a best-effort basis and may be delayed, incomplete, or undelivered due to provider API behavior, third-party delivery services, your configuration, or factors outside our control.
• PulseMeter cannot stop, cap, throttle, or otherwise control spending on your provider accounts. It only observes and notifies.

3. Your responsibility for your spend

You are solely and fully responsible for all charges, usage, and spend incurred on your own LLM provider accounts, whether or not PulseMeterdetected or alerted you to them. PulseMeter is one layer of visibility, not a safeguard you should rely on by itself. You agree to maintain your own provider-side controls (including spending limits, budgets, rate limits, and key rotation) as your primary protection against runaway usage, and to monitor your provider accounts directly. You acknowledge that a missed, late, or inaccurate alert does not shift responsibility for your spend to us.

4. Your account and credentials

• Provide only credentials you are authorized to use, and connect only the narrowest read-only billing/usage keys the provider offers.
• You are responsible for activity under your account and for keeping your login credentials secure. Notify us promptly of any unauthorized use.
• You are responsible for the accuracy of the configuration you set up, including budgets, alert rules, thresholds, and notification channels.

5. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy. Violating it is a breach of these Terms and may result in suspension or termination.

6. Plans, billing, and trials

• Paid plans are billed in advance on a recurring basis through our third-party payment processor. Fees are stated at checkout.
• Free trials convert to a paid subscription at the end of the trial unless you cancel before it ends. You can cancel at any time; access continues through the end of the paid period, and fees already paid are non-refundable except where required by law.
• We may change plan features or pricing prospectively; changes take effect at your next renewal.

7. Intellectual property

We own the Service and all related software, content, and trademarks. You retain ownership of your data and configuration. You grant us a limited license to process your data solely to provide and improve the Service. We may use aggregated, de-identified data that does not identify you or your customers.

8. Third-party services

The Service integrates with third parties (LLM providers, payment, hosting, and messaging services). Your use of those services is governed by their terms, and we are not responsible for their acts, omissions, availability, pricing, or data practices.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT ANY ALERT WILL BE DELIVERED OR ACCURATE. YOU USE THE SERVICE AT YOUR OWN RISK.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSEMETER AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

WITHOUT LIMITING THE FOREGOING, PULSEMETER WILL NOT BE LIABLE FOR ANY LLM PROVIDER CHARGES, USAGE, SPEND, OVERRUNS, OR RUNAWAY COSTS INCURRED ON YOUR ACCOUNTS — WHETHER OR NOT WE DETECTED THEM, WHETHER OR NOT AN ALERT WAS SENT, AND WHETHER OR NOT AN ALERT WAS DELAYED, INACCURATE, OR UNDELIVERED. SUCH CHARGES ARE YOUR SOLE RESPONSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. Indemnification

You will defend, indemnify, and hold harmless PulseMeter and its owners, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your data, credentials, or configuration; (c) your LLM provider accounts and any spend or charges incurred on them; (d) your violation of these Terms or the Acceptable Use Policy; or (e) your violation of any law or the rights of any third party.

12. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure for us, or fail to pay. On termination, your right to use the Service ends; sections that by their nature should survive (including 3, 7, 9, 10, 11, and 13) will survive.

13. Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules, and any dispute will be resolved in the state or federal courts located in Texas, unless applicable law requires otherwise.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by email or in-app notice). Continued use after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms? Email support@pulsemeter.ai.